FAQs

This option is not currently available due to technical and security limitations.

Yes! Open a reward or offer in the Hardee's app and select the "Redeem at Restaurant" button. Show the QR code to your cashier prior to paying for your order to redeem your reward or offer.

Yes, you can use the app without creating a My Rewards account, but you will not be able to access the latest rewards and offers.

To add your birthday via the app, click on “Account” at the bottom of the screen, then select “Account Details.” This will bring you to a page where you can add your birthday. Click “Save” and you’re done!

If you wish to add your birthday online, visit order.hardees.com and sign in to your account. From there, select your name in the top right corner and click “Account Details.” This will bring you to a page where you can add your birthday. Click “Save” and you’re done!

To change your notification preferences via the app, click on “Account” at the bottom of the screen, then select “Account Details.” From there, you can scroll down and select your desired settings for “Email Preferences,” “SMS Preferences,” and “Push Notifications.”

If you wish to change your notification preferences online, visit order.hardees.com and sign in to your account. From there, select your name in the top right corner and click “Account Details.” From there, you can scroll down and select your desired settings for “Email Preferences,” “SMS Preferences,” and “Push Notifications.”

If you cannot log in to your My Rewards account, please contact Guest Relations by visiting ckr.com/contact-us.

If you wish to delete your account, visit the app and click on the “Account” button at the bottom of your screen. From there select “Account Details,” and scroll to the link for “Cancel Account.” This will take you to a page where you will complete the cancellation process.

To cancel your account online, visit order.hardees.com and sign in to your account. Select your name in the top right corner, click “Account Details,” and scroll to the link for “Cancel Account.” This will take you to a page where you will complete the cancellation process.

To update your password in the app, select the “Account” button at the bottom of the screen. Then select “Account Details” and follow the instructions in the “My Password” section to change your password.

To sign up for My Rewards, download the Hardee’s app for iOS or Android, or visit order.hardees.com. From there you can sign in with one of the available log-in options or create a new account with your email address.

To remove an existing payment method in the app or on desktop, go to “Account.” In the app, this is located at the bottom of the screen. On your desktop, click your username in the header. Then select “Account Details.”

From there, scroll to the “Payment Methods” section and select the X next to the payment method you want to remove.

New payment methods, including credit cards and gift cards, can only be added during checkout.

To update your phone number in the app, select the “Account” button at the bottom of the screen. Then select “Account Details,” update your phone number, and click “Save.”

To update using the website, visit order.hardees.com and sign into your account. From there, select your name in the top right-hand corner, click account details, and you will then be able to edit the field listing your phone number. 

If you would like to redeem any Stars or Rewards, you will need to do so before deleting your My Rewards program account.

My Rewards is our way of rewarding you with every bite! As a member, you’ll earn Stars with every purchase that you can later redeem for free items. You’ll also enjoy additional benefits like exclusive member offers and early access to new menu items.

It’s easy! For every $1 you spend on orders on the app or online you will automatically earn 10 Stars. You can even earn Stars on orders in the restaurant.

To earn Stars in the restaurant, show the cashier “my code” the QR code in your My Rewards app. If you forgot, you simply take the receipt from your order and enter the 13-digit barcode number into the app within 72 hours of the transaction. You will then be credited with Stars for your purchase.

You will earn Stars when ordering delivery through the Hardee’s app or website. However, you will not earn Stars on orders placed through third party delivery providers such as Uber Eats, DoorDash, or Grubhub.

In most cases your account balance will be updated 60 minutes after you receive your order, but this may take up to 24 hours in some cases.

To view your Stars balance and available rewards online, visit order.hardees.com and log into your account. Your Stars will be visible in the top right-hand corner. To view your available rewards, click your name to bring up a menu. Select “My Rewards Dashboard” to view your available rewards.

Your Stars and Rewards are also visible on the home page of the app.

You can redeem your Stars at any time when placing an order through the app or website. On the app, select the Rewards tab at the bottom of the home screen, choose an available reward, and add the eligible menu item to your cart. Before checkout, you may be prompted to add any required items needed to redeem the reward.

If you are ordering on our website, you can select a reward at order.hardees.com/rewards before selecting your order. You may also add rewards to your order upon reaching the checkout screen.

You may redeem one reward or offer on each order you place through the app or the website.

Any earned Stars will expire 365 days after they are earned.

Each reward has a unique expiration date. To view them in the app, select the “Rewards” tab at the bottom of the home page to see the offers available to you. Below each offer you will find its expiration date.

To find the expiration dates online, visit order.hardees.com, log in to your account with the button on the top right and then select your stars in the top right corner. Upon navigating to the “Offers’ tab you will see all your rewards with an expiration date listed for each one.

Yes, there are additional benefits to being a member of My Rewards! Besides earning stars for each order, you will also receive exclusive mobile offers on the items you love as well as access to brand new items.

Yes! My Rewards members receive a special reward during their birthday month. 

Unfortunately, if you are unable to locate a barcode at the bottom of our receipt, this means the location you visited is not participating in My Rewards.

If you have a question that is not covered here, our Guest Relations team would be happy to help. You can contact them here.

You can view full My Rewards Terms & Conditions here.

No, you can place an order as a guest through the Hardee’s app or website. However, guests without an account will not enjoy rewards or have access to exclusive offers available to My Rewards members.

Scheduled mobile orders can be canceled from the order confirmation screen before the scheduled preparation time. ASAP orders are sent to the restaurant immediately and cannot be canceled. Please review all order details carefully before submitting your order.

Once you are logged in to the app or mobile website, go to the Home screen. Your recent orders and favorite items will appear there. Select the item or order you want, then follow the prompts to add it to your cart and complete your purchase.

To save a favorite order through the app, click on “Order” at the bottom of the home screen. Select “Recent” and then click the “heart” next to the item you would like to make a favorite.

To keep you updated on your order, Hardee’s asks for your email address and phone number so the restaurant can send you order details and notifications.

You should not be charged if your order did not go through. There is a possibility that a temporary hold could be placed by your bank. This should drop off according to your bank's hold policy.

If you are experiencing technical difficulties with the Hardee’s app, our Guest Relations team would be more than happy to help. Please contact them by visiting ckr.com/contact-us.

If you believe you have been charged the wrong amount for your order, Guest Relations would be more than happy to help. Please contact them by visiting ckr.com/contact-us.

If you have submitted an order to the wrong location, please contact Guest Relations by visiting ckr.com/contact-us.

If you believe you have received the incorrect order, please contact Guest Relations by visiting ckr.com/contact-us.

At times different Hardee’s locations may offer different pricing. Therefore, selecting a different store may alter the price of the menu item you have selected for your order.

No, customers may not for mobile orders with cash.

Yes! Customers may pay for mobile orders via Apple Pay®.

Apple Pay® and Apple Wallet® are registered trademarks of Apple Inc.

Yes! Customers may pay for mobile orders via Google Pay™.

Hardee’s offers curbside pickup at participating stores.

Customers may only use multiple payment methods in one mobile order if they are partially paying with a gift card.

The full Hardee’s menu is available for delivery when ordering through our app, our website, or in-restaurant. While most of the menu is available when ordering through a third-party provider—such as Uber Eats, DoorDash and GrubHub—some items remain exclusive to orders made directly through Hardee’s.

To place a delivery order from the app, select “Order,” on the home page. You can then toggle between “Pick Up” and “Delivery.”

For online orders, visit order.hardees.com and then select “Delivery.” From there you can enter your address to see a list of local Hardee’s near you.

Yes, Hardee’s is available through UberEats though this will vary by location.

Yes, Hardee’s is available through GrubHub though this will vary by location.

Yes, Hardee’s is available through DoorDash, though this will vary by location.

Not all Hardee’s locations offer delivery.

Delivery orders made directly through Hardee’s cannot be cancelled. Orders through third-party vendors may be cancelled depending on their terms.

Yes! Gift cards can be used on delivery orders through the app or online at order.hardees.com. However, gift cards cannot be used on third-party delivery orders.

Stars or Rewards may be used on delivery orders made through the Hardee’s app or website, but they are not compatible with third-party delivery orders. Please note that when redeeming Stars through the app or website, they will be applied as a discount before delivery fees are incurred.  

If you have an issue with your Hardee’s delivery order, Guest Relations would be happy to help. Please contact them at ckr.com/contact-us.

Delivery options and availability will vary by location and can be viewed on the restaurant’s local page. These can be viewed by selecting your store at https://locations.hardees.com/. Third-party deliveries are not available within 30 minutes of store closing time.

Hardee’s delivery availability varies by location, as will fees. You will always see your order total, including delivery fees, on the checkout page before submitting your order.

For third-party deliveries, you will be able to see pricing and delivery fees on our delivery partners’ websites and apps before placing your delivery order.

Yes! Hardee’s coupons come in the form of Hardee’s digital rewards offers as well as mailers in certain areas.

To purchase a gift card, click here or visit the Hardee’s website at hardees.com and select the “Gift Cards” dropdown from the header of the home page. From there select “Buy Gift Card,” then select either a digital or physical gift card to order.

Hardee’s does offer digital gift cards. To purchase, visit the Hardee’s website at hardees.com and select the “Gift Cards” dropdown from the header of the home page. From there select “Buy Gift Card.” You will be brought to a page where you may then order a digital gift card.

To check the balance on your Hardee’s gift card, click here or visit our website at hardees.com and select the “Gift Cards” dropdown from the header of the home page. From there select “Check Balance” and you will be brought to the page where you may enter your card number and PIN number to check your balance.

To reload your digital Hardee’s gift card, click here or visit our website at hardees.com and select the “Gift Cards” dropdown from the header of the home page. From there select “Reload Gift Card” and you will be brought to page where you may enter your card number and PIN number and then the amount you wish to add to your balance.

You can use your Hardee’s gift card at any participating Hardee’s location, inside the app, or online at order.hardees.com.

If your Hardee’s gift card is not working, please contact SVS by using the contact information on the back of your gift card.

To purchase Hardee’s gift cards in bulk, click here or visit the Hardee’s website at hardees.com and select the “Gift Cards” dropdown from the header of the home page. From there, select “Buy Bulk Gift Cards” and you will be brought to the page where you may complete your order.

Your Hardee’s gift card does not expire.

To refund a gift card, contact SVS using the information on the back of your gift card.

Yes! Once you purchase your digital gift card, a button will populate asking if you would like to store these cards in your mobile wallet.

When purchasing your digital gift card, you will be able to select the artwork you wish to use for it.

To transfer a physical gift card into your apple wallet, scan the QR code on the back of your gift card. It will automatically ask you to load this card into your mobile wallet. 

You can also add any card to your mobile wallet once you complete a check balance action. To do this visit the Hardee’s website at hardees.com and select “Check Balance” from the “Gift Card” dropdown menu, or click here. From there you can enter your card number and PIN to see your balance. 

Apple Pay® and Apple Wallet® are registered trademarks of Apple Inc.

To transfer a physical Hardee’s gift card into the app, enter your gift card number and PIN on the order checkout screen when ordering in the app. From there you can check the box to save your gift card to your account for future use!

To replace an inactive Hardee’s gift card, contact SVS using the information on the back of the card. If your gift card has been lost or stolen, please contact Guest Relations at ckr.com/contact-us.

Purchasing a Hardee’s gift card will not earn your Stars, but Hardee’s restaurant transactions using the gift card value will earn Stars.

If you purchased Hardee’s gift cards in bulk and need help, please contact SVS using the information on the back of your gift card.

Hardee’s gift cards cannot be combined.

Yes, you may use rewards and Hardee’s gift cards together.